Crossroads Care North West offers high quality homecare services to ensure that our clients have an improved quality of life in their own homes. We have highly qualified and well trained staff who we match to client’s needs and who work in local areas to support our clients. We care for carers and clients in a number of areas such St Helens, Wigan, Halton, Leigh, Hyndburn, West Lancashire, Chorley and South Ribble. We provide a wide variety of services across all of our areas the key areas are highlighted below. We work 24hrs a day and 365 days a year
We understand that our clients and their carers want to stay in their own homes and enjoy as much independence and quality of life as possible. We make sure that our care plan allows that to happen.
Many of our clients do not have family close to hand and therefore need support and companionship either at home or in other social or medical settings. We are able to provide a variety of support services such as sitting, help with social or hospital visits.
Many of our clients have complex needs, our care support workers are well trained in a number of areas such as lifting, and drug administration. This means that they are a safe pair of hands during the time they are with the client.
We do a lot of work with children, supporting families with a variety of different illnesses. Our care support workers get involved in working with and enhancing the children’s lives through a variety of activities.
This is a large area of our work and an area where we have strong expertise. We understand this is a difficult and tiring for family members and make every effort to support the clients and their carers.
We currently work closely with the District Nurses to support families in this very difficult time. It is an area of work where we have a strong expertise and feel it is a privilege to support families at this time.
In the most recent client survey Sept 2015, 33 out of 34 returned surveys stated that they would recommend Crossroads to family and friends. One person did not answer this question. 34 people, i.e. 100%, stated they were satisfied or extremely satisfied with staﬀ, their punctuality and confidentiality.
“Crossroads changed the carer and tried hard to match the new one with me and they are always introduced to you. My family think they are the crème de la
crème, as do I.”